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Cancellation of your booking

 
You want to cancel your booking? This is possible but keep in mind we charge you with a cancellation fee. If you want to cancel; send us an e-mail clearly stating your booking number which you received at the original booking. Also mention the reason why you want to cancel, and provide us with your IBAN and BIC code. Please note that all cancellations are subject to our regulations regarding cancelling. Your cancellation is accepted after approval sent to you from our office. Refund will be paid 10 working days after approval.
If we cancel your booking due to not enough travelers, we will refund you the total price paid for the fare, including handling costs.

  • When cancellation occurs from the moment you have booked until the 30th day before the actual departure takes place: 30% cancellation fee of the total fare* with a minimum of E. 10,00 per person
  • When cancellation occurs between the 30th and the 10th day before the actual departure takes place: 50% cancellation fee of the total fare* with a minimum of E. 12,50 per person
  • When cancellation occurs between the 10th and the 4th day before the actual departure takes place: 75% cancellation fee of the total fare* with a minimum of E. 15,00 per person
  • When the cancellation occurs 4 days before or at the actual departure day: 100% cancellation fee on the total fare*.

*please note that handling and optional payment costs are always lost during a cancellation and are no part of the total fare!